Customer Service Representative

7 hours ago


القاهرة, Egypt Alalmani Full time

Our company specializes in supporting and referring international patients seeking medical services in Germany. To strengthen our team, we are looking for a dedicated customer service representative to start on November 15, 2024, who will competently and courteously assist our English-speaking clients. The position can be fully performed remotely from home.

Your Responsibilities:

- Assisting our English-speaking clients via phone and WhatsApp
- Providing support with inquiries regarding our medical services and finding solutions to problems
- You will be the first point of contact for our English-speaking clients, building long-term relationships
- You will assist in solving customer issues and ensure high customer satisfaction
- You will collaborate closely with our other departments

Your Profile:

- Fluent English, both spoken and written (native-level proficiency is an advantage)
- Flexible schedule: You are able to work from home with a flexible schedule
- Experience in customer service, preferably in healthcare or the medical field, is desirable
- Strong communication skills and empathy when dealing with international clients
- Structured, reliable work style and a high service orientation

We offer:

- Flexible working hours for an optimal work-life balance
- Fully remote position
- An attractive commission-based salary: 20% commission on each successful transaction - your earnings are directly tied to your commitment.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- call center: 1 year (required)

**Language**:

- English fluently (required)

Application Deadline: 05/11/2024
Expected Start Date: 15/11/2024



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