Facility Manager

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Facilities Management**:

- Demonstrate strong leadership qualities to drive the performance across this expanding business and team.
- Ensure the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI’s, cost savings initiatives, and customer satisfaction
- To manage the country FM services, across the portfolio of buildings, with a strong technical knowledge.
- Manage facilities and project management, from inception to completion for the client sites.
- Procurement of facilities services in Egypt.
- Manage and coordinate the activities of facilities related on-site and visiting contractors.
- Manage all soft & hard services contracts including and not limited to; cleaning, catering, and technical services, etc.
- Establish effective day-to-day business relationships with the client and take a proactive approach to requirements.
- Produce regular reports according to schedule agreed with the client and CBRE leadership team.
- Hold regular progress reviews to ensure client satisfaction.
- Liaise with landlord and property managers to ensure their service charge obligations are met.
- Ensure opportunities for additional works are realized. Responsible for the effective implementation of Business Plans applicable to the site.
- Responsible for facilities inspections and reports.
- Coordinates, oversees and/or manages repair and maintenance work assignments performed by CBRE team and contractors.
- Performs other duties as assigned.

**Financial**:

- Manage budgets, conduct financial analysis and prepare regular forecasts according to agreed schedules targets..
- Responsible for all financial costs and controls for the site/s.
- Ensure the timely delivery of all monthly financial reports.
- Be commercially aware and have a sound knowledge of cost controls and daily financial planning.
- Control all invoice processes, purchasing, ensuring competitive pricing, tenders, approvals and timely submission for settlement.

**Health and Safety**:

- Knowledge of health and safety procedures and precautions, including COSHH regulations and an awareness of health and hygiene procedures.
- Responsible for Health and Safety on site, CBRE QHSE logbook and regular audits.
- Own and manage the BCP and ensure it is known to all staff.
- Daily facilities inspection and hazard reporting.
- Ensure that all incidents are reported immediately as per CBRE procedures.
- Participate and assist the team in the investigation of incidents to determine root cause, and corrective actions where necessary.
- Be aware of developments in the local legislation.
- Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.
- Manage all emergency procedures for the site/s.
- Manage all accident / incidents reporting at site/s.

**People skills**:

- To manage and develop the site/s team/s through effective induction, training and development and annual performance review.
- Strong supervisory skills and influencing ability.
- Manage a team to deliver their objectives.
- Strong communication skills (oral and written).
- Be able to converse confidently with staff, customers and suppliers at all levels.
- Strong team player with a passionate customer service focus.

**Customer Service**:

- Maintain regular contact with client and building occupants by developing permanent, mutually beneficial, business relationships.
- Be at the forefront of customer relationships in the site/s.
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.

**Key Performance Indicators**:Local Service Agreements

**Internal Relationships**: End-users, Regional Support team,

**External Relationships**: External suppliers,

**Experience and Qualifications**

A bachelor degree in a relevant field.
- Experience in Facilities Management.
- Project management experience
- Team management experience.

**Other skills and abilities**:

- Excellent Incident Investigation skills.
- Excellent leadership and conflict resolution skills.
- Ability to perform under stressful conditions.
- Analytical skills. Probability and decision making skills.
- Attention to detail and high level of accuracy.
- Effective organizational skills.
- Stress management skills.
- Advanced skills with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, and Project) and FM related CAFM systems.
- Working knowledge of architectural, electrical and mechanical systems.

**Environment, Health and Safety**

Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Follow required emergency prevention and operational controls

Report all accidents, occupational illnesses and emergencies