Senior Sales Account Manager

1 week ago

القاهرة الجديدة, Egypt TOPTECH Egypt Full time

**JOB RESPONSIBILITIES**:

- Manage multiple accounts; develop positive working relationships with all customer touch points.
- Drive client retention, renewals, upsells and client satisfaction.
- Build sufficient potential of qualified opportunities to secure achieving the targets and provide realistic forecast of current and future business.
- Qualify opportunities, prepare proposals and work positively with the bid management team in the production of professional proposal in the line with the Proposal Preparation Process.
- Negotiate contracts and close agreements to maximize profits.
- Respond to incoming RFP by preparing financial proposals and agree with the customers the payment terms according to the company rules.
- Acquire and develop good level of Knowledge about allocated market segments IT needs and trends, allocated products, and competing products.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Coordinate with the Project Manager assigned, ensuring the prepared project implementation plan is in compliance with the sales deal.
- Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
- Work closely with the marketing team to turn the marketing activities into ROI, by following up and taking care of any leads generated post marketing activity.
- Collaborate with all teams in the company: pre-sales, technical, project management, and purchasing to fulfill customer needs and meet expectations.
- Gather information about the market needs and competition and be aware of all sales techniques.
- Monitoring/following up the project cycle starting from initiation of the lead until the project sign off and assist in any milestone if needed.
- Ensure the delivery of the AR; customer payment /invoices as per internal defined timeframe.
- Develop his team members and manage their performance level.

**SKILLS**
- Previous experience in **the banking sector** as a Sales Expert/Account Manager or relevant role for at least 5 years.
- IT industry knowledge is a must.
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
- Leadership skills.
- People Management.
- Decision making.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Self-motivation.
- Excellent listening, negotiation and presentation skills.
- Strong verbal and written communication skills.
- Forecasting and reporting skills.

**CERTIFICATION & EDUCATION**
- Preferably Bachelor’s degree or equivalent experience in: IT Management, Business administration, etc.

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