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Account Manager

2 weeks ago

القاهرة, Egypt Chic Homz Full time

**Main Tasks**:

- Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays.
- Liaise with suppliers to facilitate order completion and implement necessary adjustments.
- Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt responses.
- Respond quickly and effectively to supplier inquiries to maintain smooth operations.
- Communicate any supplier delays promptly, ensuring follow-up actions are initiated within 7 days of the order date.
- Conduct daily reviews of the ongoing orders sheet, identifying items that require attention, rejected orders and supplier delays.
- Monitor the status of complaints, focusing on timely resolution and ensuring prompt communication with the complaint team.
- Perform daily checks on assigned orders in the vendor app to prevent delays and streamline the processing workflow.
- Compile and submit comprehensive evaluations of vendor performance, assessing complaints, penalties, delivery times and product quality.
- Track and document penalties for delays, coordinating with the operation manager for confirmation before notifying suppliers.
- Work closely with logistics teams to ensure efficient order delivery and address any logístical challenges that arise.
- Follow up on rejected orders, cancelled and reassign orders.
- Generate detailed reports on supplier performance, identifying areas for improvement.
- Collaborate with vendor management teams to identify and onboard new suppliers, ensuring a diverse and competitive product range.

**Requirements**:

- Bachelor’s degree from reputable university.
- A minimum of 3-5 years of experience in operations or account manager roles in furniture industry.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Detail-oriented, with a proactive approach to problem-solving.
- Strong negotiation skills with a proven track record of achieving cost reductions.
- Excellent analytical and reporting skills, with the ability to interpret data effectively.
- Exceptional organizational and multitasking abilities to thrive in a fast-paced environment.
- Excellent in excel.
- Communication skills.

**Work Location: Maadi.**

Application Question(s):

- What is your current and expected salary?

**Experience**:

- Account Manager: 2 years (preferred)

Expected Start Date: 10/11/2024