It-system Engineer

2 weeks ago

مصر, Egypt Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as **IT-System Engineer - Remote Support Center - Digitalization & Automation - EMEA based in Cairo - Egypt**

Our global team: Siemens Healthineers is a leading global medical technology company. 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- You provide international remote IT support for the clinical imaging software of several Siemens Healthineers departments to provide a fast and high-quality support for the customer
- You coordinate and organize activities (incl. updates and upgrades) with internal and external partners, in order to ensure clinical operation for our customers
- You act as an advisor and help with the integration and interface design of IT systems
- You share know how with new team members and hereby build up their competencies

**Your Qualifications and Experience**
- You have a certificate in the field of electronics engineering, computer science, or physics, with an affinity for IT; alternatively, you are an IT Specialist and have several years of substantial work experience in the IT field
- You have 4+ years of experience in customer IT support, ideally with imaging devices and clinical software and workflow
- You also have experience with virtualized IT systems, scripting, and server hardware
- You know the software syngo.via and have experience in supporting it

**Your Attributes & Skills**:

- You have a structured approach to our customers' problem cases and are able to keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind
- With your business fluency in Arabic and English you support customers all over EMEA in direct telephone contact, can document problems, easily communicate internally with your colleagues and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation
- With your strong communication skills, you integrate effortlessly into our international team

**GDPR**

**Diversity and Inclusion

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