Principal Engineer, Technical Support

1 day ago

مصر, Egypt Dell Technologies Full time

Principal Technical Support Engineer

Join us as a Principal Engineer on our Technical Support team in Egypt to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Principal Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:

- Effectively resolve complex technical problems with diagnostic tools, analytical tests and other techniques
- Use judgment, creativity and sound technical knowledge to obtain and recommend solutions to internal and external customers via a variety of mediums, onsite as needed
- Identify, document and report design, reliability and maintenance issues
- Validate technical information and release early warnings to highlight potential obstacles
- Guide junior support engineers on complex cases and elevated engagements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 8 to 12 years of related experience in a professional role
- Dedication to quality customer service and active listening skills
- Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
- Outstanding analytical skills to resolve customer issues efficiently in a timely manner

Desirable Requirements
- Bachelor’s degree or higher
- Dell Technology Proven Professional Certification

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 20th of Jan

  • Principal Engineer, Technical Support

    2 weeks ago

    مصر, Egypt RSA Full time

    **Principal Engineer, Technical Support - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern...

  • Principal Ios Engineer

    5 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Principal Engineer

    3 days ago

    مصر, Egypt GE Gas Power Full time

    **Principal Engineer - **Power Systems Operations & Planning*** Energy Consulting, a part of GE Gas Power, has offices in multiple countries and offers our global clients (external & internal GE) a wide range of solutions across the entire spectrum of power generation, delivery, and utilization. The Power Systems Operations & Planning team focuses on...

  • Principal Backend Engineer

    5 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Principal Full-Stack Engineer

    5 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Principal Android Engineer

    5 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Principal Process Engineer

    2 weeks ago

    مصر, Egypt EnviroTech International Limited Full time

    **Principal Process Engineer - Desalination and Wastewater Treatment** EnviroTech International is recruiting an experienced Principal Process Engineer specialising in Desalination, Industrial Process Water and Wastewater Treatment Plants with 10 plus years’ experience in the Water and Wastewater Engineering Sectors. In this highly visible role, some...

  • Principal Hcm Support Engineer

    2 weeks ago

    مصر, Egypt Oracle Full time

    Principal HCM Support Engineer - Oracle ACS (ACS-CSS)-230003EW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products...

  • Principal Hcm Support Engineer

    1 day ago

    مصر, Egypt Oracle Full time

    Principal HCM Support Engineer - Oracle ACS-23000071 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products and...

  • Principal Engineer with Experience On Oracle

    7 days ago

    مصر, Egypt Oracle Full time

    Principal Engineer with Experience on Oracle Analytics and Oracle Data Integrator-220007KT **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **Principal Engineer with Experience on Oracle Analytics and Oracle Data Integrator** DESCRIPTION: Advanced Customer Support (ACS) is an...