Second Level Ops Engineer

3 days ago

مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**
- Responsible for operation & management of network security devices.
- Manage and troubleshoot in Multi-vendor Firewalls, IPSs, Authentication servers, Token server, Load balancers, DDOS mitigation solution.
- Managing & Securing Gi traffic from GGSNs to customer Internet gateway firewalls.
- Managing & Securing communications among IN, VAS, IT, IP-RAN, OSS, SS7/SIGTRAN, NOC, Gi...etc. nodes.
- Responsible for data traffic performance passing through firewalls and investigation/troubleshooting in case of incidents or any abnormalities.
- Responsible for defining threats and put action plan for mitigation.
- Implementation of all security access requests.
- Responsible for all Security IP-backbone expansions, replacements & new plans.
- Handling urgent cases out of business hours. (on-call hours)
- Handling 3PP Cases with vendors.

**You will bring**
- Bachelor level, in engineering, Telecommunications/IT/Computer science.
- Has a proven history in Scripting and automation will be preferred.
- Hands-on experience in installation and management for different Firewalls vendors (Juniper SRX, Fortinet,...).
- Hands-on experience in installation and management for F5 Modules (LTM, AFM, ASM, and GTM).
- 3-5 Years of experience in the Security domain.
- Familiar with Telecom operators Network.
- Good presentation and communication skills.
- Customer Relationship Management skills.
- JNCIP-SEC is a must and F5 certificates will be considered.

**Additional Requirements**:

- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- written and verbal English skills
- Delivering results, analyzing & meeting customer expectations
- Working with people
- Creating & innovating

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Smart Village || Egypt : Cairo : Cairo
Req ID: 691906

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