Bo Ims Team Leader

3 days ago

مصر, Egypt Ericsson Full time

**About this opportunity**:
We are now looking for a IMS BO Leader that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**:

- Responsible for leading back office team responsible for IMS, CS, UDC & fixed domains.
- Responsible for project support integration & new nodes’ acceptance.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame.
- Specialized solving for IMS, CS, UDC & fixed products.
- Ensuring fast response, accurate actions, and decisions during crisis.
- Handling CSRs with customer support team E2E.
- Ensuring reliable accurate solutions provided by support
- Responsible for verifying new solutions from post-planning team.
- Reviewing new projects’ documentations (HLD, LLD ATP..)
- Verifying test cases and ensuring the applicability according to the network current setup scenarios.
- Migrating new services and nodes to live network while avoiding incidents or major issues.
- Leading major cases fixing with other domains (ex. EPC).
- Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.

**You will bring**:

- Graduated from Communication Engineering.
- 4-6 years of experience in the Voice core and IMS field.
- Previous leadership experience preferably in NOC and Managed Services environment.
- Excellent knowledge of 2G/3G/LTE/IMS/EPC network architecture.
- Good command of English (writing & speaking).
- Experience in using Microsoft tools (Excel, Word & Outlook).
- Be able to work morning and noon shifts in addition to night activities.
- Work under pressure/Motivated/Great teammate/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit
- Military service is postponed or exempted.
- Any programming language is a plus, preferably Python.

**Additional Requirements**:

- Knowledge of Managed Service telecom operations practice
- Knowledge and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Creating & innovating

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 698168

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