Cdd - Cmb Customer Service - Voice - Generalist

1 week ago

القاهرة, Egypt HSBC Full time

-Job description

**Business: Contact Centres Utility**

**Role Title: CDD - CMB Customer service - Voice - Generalist**

**Location **_(Country / City)_**:CAIRO, EGYPT

**Why join us?**

**The Opportunity**:
Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre environment, and you will be utilizing different channels (mainly inbound and outbound calling) to support the customers aligned with the UK CMB Customer Due Diligence (CDD) Remediation programme. Aside from the customer you will work closely with other upstream teams who may require more details surrounding the customers and aligned with KYC process.

**What you’ll do**:

- Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
- Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.
- Ability to work under pressure, prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.
Requirements
- Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service.
- Ability to be flexible, manage priorities whilst remaining calm under pressure, have the drive and resilience with a “can do” attitude.
- Attention to detail.
- Fluent English Speakers
- Ability to multi-task, depending on the criticality of the tasks.
- Self-motivated and should be able to work under mínimal supervision.
- Good team player
- Flexibility to work in different shifts.
- Quick Learner
- Contact Center Experience is preferred

**You’ll achieve more at HSBC

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