Assistant Reservations Manager

6 days ago

Cairo, Cairo, Egypt Steigenberger Hotel El Tahrir Cairo Full time 120,000 - 240,000 per year

Company Description

Steigenberger Hotel El Tahrir is ideally located at the heart of Cairo downtown, within walking distance to the Egyptian Museum, Khan El Khalili, and the Arab League building. The hotel offers 295 modernly furnished rooms and suites, designed to meet the needs of business guests with free Wi-Fi, 24-hour in-room dining, and on-site parking facilities. Additional amenities include an all-day dining restaurant, a lobby bar, and a swimming pool next to the fitness center. Meeting rooms are efficiently spread over one floor, accommodating up to 300 guests.

Role Description

This is a full-time, on-site role located in Cairo, Egypt for an Assistant Reservations Manager. The Assistant Reservations Manager will be responsible for overseeing and managing the reservations department, ensuring exceptional customer service, handling guest inquiries, processing reservations, and managing room inventory. This role also includes training staff, monitoring reservation processes, and supporting sales efforts.

Qualifications

  • Experience in Reservations and Customer Service
  • Strong Communication and Sales skills
  • Proficiency in staff Training and development
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Hospitality Management or related field is preferred
  • Previous experience in the hospitality industry is a plus
  • Fluency in English; additional languages are an advantage

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