Telesales Supervisor

Sanaddak Egypt
is a dynamic and rapidly growing FinTech company dedicated to revolutionizing financial accessibility in Egypt. We provide an innovative and ethical micro-liquidity solution specifically designed for underbanked individuals. Our platform leverages cutting-edge technology to offer cash liquidity based on a unique buyback model using customers' gold jewelry as the basis for the transaction. Our mission is to empower our clients with immediate financial flexibility, foster financial inclusion, and promote financial literacy through accessible and transparent processes, all managed conveniently via our dedicated mobile application. We are committed to making a tangible impact on the Egyptian financial landscape.

Role Description:
Telesales Team Leader is responsible for managing, motivating, and guiding a team of Telesales Representatives to meet and exceed sales targets and key performance indicators (KPIs). This role involves a mix of leadership, coaching, strategy implementation, and performance monitoring.

Key Responsibilities:

• Set Targets:
  Define and communicate clear daily, weekly, and monthly sales targets and KPIs for the team and individual representatives.
• Strategy Implementation:
  Develop, implement, and monitor effective telesales strategies and campaigns to maximize lead generation and conversion.
• Performance Monitoring:
  Track and analyze team and individual sales performance data, identifying trends, areas for improvement, and opportunities for growth.
• Reporting:
  Compile and present comprehensive sales reports (e.g., call volume, conversion rates, revenue) to senior management.
• Coaching and Mentoring:
  Provide regular, constructive
  coaching
  , feedback, and one-on-one sessions to enhance selling techniques, product knowledge, and customer service skills.
• Motivation:
  Inspire and
  motivate
  the team, fostering a positive, high-energy, and competitive work environment.
• Training:
  Coordinate and deliver ongoing training on products/services, sales scripts, and best practices.
• Recruitment:
  Assist in the
  recruitment
  and onboarding of new Telesales Representatives.
• Discipline:
  Manage team schedules, monitor attendance, and address performance or disciplinary issues in line with company policy.
• Escalations:
  Handle
  escalated customer complaints
  and complex queries professionally, ensuring resolution and maintaining high customer satisfaction.
• Quality Assurance:
  Monitor call quality and adherence to company policies, sales scripts, and compliance regulations.
• CRM Management:
  Ensure the team accurately utilizes the Customer Relationship Management (CRM) system for logging calls, managing leads, and updating customer information.
• Collaboration:
  Liaise with other departments (e.g., Marketing, Customer Service) to optimize lead quality and the overall customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field is often preferred.
• Minimum of
  2-5 years of proven experience
  in a high-volume telesales or call center environment.
• Minimum of 2
  years of experience leading or supervising a sales team
  (Team Leader, Supervisor, or Senior Sales Representative role).
• Demonstrated history of
  achieving and exceeding individual and team sales targets
  (KPIs).
• Strong working knowledge of
  CRM software
  (e.g., Salesforce, HubSpot) and Microsoft Office Suite, especially Excel for reporting.

What We Offer:

• Competitive base salary and an attractive commission structure, rewarding your sales achievements.
• Opportunities for career growth and professional development.
• A vibrant, innovative, and supportive work environment where your contributions truly make a difference.

How to apply

• Please apply online by clicking on "Easy Apply" at the top of the page, and you can also send your resume directly to WhatsApp number