Senior Customer Care Executive

1 week ago

Heliopolis, Cairo, Egypt Roya Developments Full time

Job Description:

  • Handle customer inquiries and complaints in a professional and timely manner.
  • Manage post-handover customer relationships, ensuring all service requests are addressed effectively.
  • Coordinate with relevant departments (Projects, Facilities, Finance, etc.) to resolve customer issues.
  • Monitor and follow up on maintenance requests, defect reports, and handover-related matters.
  • Ensure customer records and service requests are updated accurately in the system (CRM ).
  • Support the handover team during unit delivery to ensure a smooth client experience.
  • Prepare periodic reports on customer satisfaction, complaint trends, and resolution timelines.
  • Escalate critical or unresolved issues to management for immediate action.
  • Mentor and support junior customer care representatives when needed.
  • Contribute to improving customer service processes and standards.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3–5 years of experience in customer care, preferably in the
    real estate or property management
    sector.
  • Excellent communication and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Office and CRM systems.
  • Ability to handle multiple priorities and maintain professionalism under pressure.

Work Conditions:

  • Location Sheraton & Site based
  • Working days: Sunday to Thursday.

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