Service Desk, Workplace Services

Job Description:

A Service Desk, Workplace Services & On Site Support for Presales plays a critical role in winning new business, across all markets and all sectors.  This role requires a deep understanding of company Employee Experience Portfolio – Experience Management, Service desk, Workplace and Collaboration, Onsite support and Hardware Life Cycle Management.  The successful you will be a technical expert, a compelling presenter, and a trusted advisor to potential clients.  They will be responsible for translating sometimes complex client requirements into compelling value propositions and solutions that address the client's needs while adhering to all relevant compliance and security standards.

Key Responsibilities:

• Solution Design & Development: Design and architect robust, scalable, and secure EUX solutions tailored to specific client requirements. This includes selecting appropriate products from the Portfolio in order to create a tailored solution to maximise the End User Experience 

• Presales Support: Act as the SME lead in the presales process, working closely with sales teams to qualify opportunities, develop proposals, and deliver compelling presentations and demonstrations.

• Technical Expertise: Maintain deep expertise across multiple Employee Experience Portfolio and related technologies.  Stay informed about market trends, competitor offerings, and emerging technologies.

• Proposal Development: Contribute to the development of high-quality proposals, including technical write-ups, presentations and cost estimations. Ensure proposals are technically complete, competitive, and address all client requirements.

• Client Engagement:  Engage with potential clients, understand their business challenges and technical requirements, and articulate the value proposition of the proposed solutions. Build strong relationships with key stakeholders.

• Competitive Analysis: Understand competitive pressures on price and identify cost levers to deliver the most cost-effective and competitive solutions.

• Solution Optimization: Maximize scoring and mitigate competitive advantage by optimizing the solution and response.

• Understand and address internal priorities and governance.

Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• Minimum of 10 years of experience as a Network Engineer in large enterprise environments.

• Outstanding English communication, both verbal and non-verbal.

• Proven Experience in designing and implementing, and/or delivering Employee Experience solutions.

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.  

• Strong analytical and problem-solving skills, with the ability to identify client needs and develop creative solutions to differentiate from competitors.

• Portfolio Awareness: Apply the company's portfolio to solutions, making it real and demonstrating our capability to deliver.

• Emerging Technologies: Stay aware of the latest developments in emerging technology, automation, and AI, and bring insights and future benefits to new solutions.

• Commercial Acumen: Strong understanding of commercial terms, conditions, and service schedules.

• Analytical Skills: Proficiency in price and cost analysis, financial modelling, and business case creation.

Flexibility to work your way   

You will be encouraged to have a positive work-life balance.  Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. 

Your wellbeing

You'd be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

Shared energy

You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider us ?

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.  A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible.  It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. 

Aplomb

Managed 

The following details apply to the positions:

Work Model:

• All positions will follow a hybrid work model: 3 days from the office (CFC) and 2 days from home.
• Work schedule is Monday to Friday.
• you must be willing to travel twice a year for short-term periods.

Flexibility and Shifts:

• you should be open to flexible working hours, as they will be involved in projects across different time zones (Europe, US). This may require working during late hours, but the company is flexible and allows hybrid or remote work during those times.
• you will be switching between various products and projects, potentially in the USA, UAE, or Europe. The company is flexible with regard to the hybrid work model but that candidates must be informed that their working hours will be changing based on project.

Other Key Points:

• Fluency in English: 90% of all roles involve global interviews, so it is essential that you can communicate fluently in English and have a clear, understandable accent.
• The company does not want Foreigners they need Egyptian