Customer Support Representative

1 week ago

Egypt DAY TRANSLATIONS Full time $40,000 - $60,000 per year

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

Position type: Full-time (40 hours per week)

Location: Remote (worldwide)

We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge.

Job Description:

  • Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
  • Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
  • Process inbound leads and help Project Managers define the scope of projects
  • Informs clients about the current status of projects
  • Forwards information/messages from chat or phone to the appropriate departments
  • Reports activity in tracking systems and actively communicates with peers on task completion
  • Adhere to applicable policies and procedures
  • Documentation and other side tasks assigned

Requirements:

  • Proven experience in customer support or customer service
  • Capacity to handle incoming calls from clients during their complete shifts
  • Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
  • Knowledge of the translation industry is a plus, but not required
  • Excellent cross-cultural and interpersonal communication skills
  • Strong sense of professionalism and politeness

To be considered for this position, you'll need to:

  • Submit your application.

  • Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.

Both steps are required to move forward in the evaluation process.

Please note: Candidates may be asked to complete a background check before hiring

All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.

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