Customer Success Executive

Egypt

Full time

REMOTE

Job description

Who we are:

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.

At Bayzat, culture is paramount. We are a principle-driven, merit-based organisation where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.

Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimise efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.

About the role:

Customer Success Executive is responsible for ensuring customer satisfaction and success through proactive engagement, training, and support. Monitors customer health and KPIs to reduce churn, improve adoption, and drive retention. Provides insights to enhance products, creates customer-focused processes, and ensures seamless customer experiences throughout their lifecycle.

Some high-impact responsibilities you will be entrusted with:

• Go above and beyond to ensure Bayzat's customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
• Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
• Review the customer accounts and customers' 'health score' to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.
• Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.
• Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.
• Pinpoint the customers' needs and create processes that reflect their goals.
• Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).
• Provide technical support to customers and training on products.
• Help customers plan and understand the best ways to utilize our software or products based on the customer's business needs or business plans.
• Create and improve customer training materials.

What you will need to have:

• 2-3 years of relevant Customer Success experience
• Be customer service oriented
• Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
• Be passionate about technology
• Have the ability to analyze and extract research data
• Have excellent interpersonal, verbal and written communication skills
• Strong strategic, critical thinking skills and problem-solving ability
• Obsessively organized and detail oriented
• Experience working in a high-growth environment

What's in it for you? Perks

At Bayzat, we don't sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You'll work alongside some of the hungriest, most driven people you'll ever meet, in a place that rewards performance, not politics.

Here's what you can expect:

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching — empowering you to find your own answers and elevate your game.
• Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you'll have a seat at the table — even with the CEO.
• Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn't for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.