Senior Relationship Manager

1 day ago

Cairo, Cairo, Egypt AMAN Holding Full time

Company Description:

AMAN Holding, a subsidiary of Raya Holding, is a leading Fintech company in Egypt that provides advanced financial solutions using smart technology. Since its inception in 2016, AMAN Holding has rapidly expanded with the launch of AMAN E-Payments, AMAN for Consumer Finance, and AMAN for Micro Finance. Dedicated to achieving financial inclusion, AMAN focuses on servicing non-banked customers and offering solutions tailored to their financial needs. With a wide range of digital and non-banking financial services, AMAN supports individuals and MSMEs across all Egyptian governorates by making the financial process more accessible and efficient.

Role Description:

  • Conducting and promoting the marketing process of credit facilities through telephone calls, field visits, and coordination with other units (to promote and sell complementary products).
  • Manage customer relationships from SME to achieve pre-set goals & improve the profitability of the SME portfolio.
  • Executing field visits to clients of Small & Medium-sized companies and preparing the required reports on a regular basis.
  • Collecting information required from clients, as well as documents, financial statements, and related data required for credit studies.
  • Gathering information on the status of the target customers and their reputation in the field to show their financial solvency and their ability to meet their future obligations.
  • Preparing credit studies and issuing recommendations regarding clients & requests while ensuring compliance with credit policies, and proposals regarding appropriate ways to avoid surrounding risks.
  • Cooperating with other sectors to provide high-quality service levels and ensure appropriate time periods for the required procedure.
  • Follow up on customer complaints while maintaining the standard time periods for conducting operations, in addition to any other tasks assigned.

Qualifications:

  • 3-5 years of client relationship experience.
  • Bachelor's degree in Business Administration, Finance, or related fields required.
  • Certification in Credit Course is a must.
  • Ability to manage multiple projects and clients.
  • Strong communication and interpersonal skills.
  • Proven relationship management skills, including client engagement, account retention, and relationship building.
  • Strong understanding of Micro Finance products, services, and market trends in the Micro Finance & Banking industry.
  • Exceptional communication, negotiation, and interpersonal skills to interact effectively with clients and stakeholders.
  • Strategic planning and analytical skills for identifying growth opportunities and market demands.
  • Ability to work under pressure and manage multiple client portfolios effectively.
  • Prior experience in the Banking or SMEs industry is highly desirable.

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