Customer Logistics Development Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service, invoice accuracy, Secondary CFR, SAMBC, etc. through effective implementation of processes
• Manage Co-packing and drive productivity initiatives.
• Drive waste reduction in collaboration with cross-functional teams.
• Resolve operational challenges.
• Focus on initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
• Participate in I2M projects driving CS&L tracks

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

• Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies. Location will be either Egypt business office or Pakistan business office and relocation support not available
• Lead and support customer supply chain programs with Commercial Sales that deliver volume and accelerates top line growth & Act as the "voice of the customer" within Mondelēz Supply Chain Supply Network Design
• Drive towards undisputed leadership in supply chain of best-in-class programs and processes that improve performance to customers. Provide feedback to internal stakeholders on specific needs and potential future program development opportunities
• Develop and maintain customer relationships to achieve executional excellence and to meet and exceed our customer's KPI expectations
• Develop the capability of customer through increased understating of new programs, industry trends and strategic initiatives
• Lead in bridging supply chain relationships between customers and other supply chain functions (Logistic Operations, Customer Service, Demand Planning, Product Supply)

Education / Certifications:

• Degree in Industrial Engineering or Supply Chain Management
• Expertise is MS Office
• APICS CSCP-CPIM certification is preferred
• SAP knowledge

Travel requirements:

As needed

Work schedule:

Full-Time

No Relocation support availableBusiness Unit SummaryMondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularCustomer Collaboration (CLD)Customer Service & Logistics

---