IT Infrastructure Engineer

Job SummaryThe IT Infrastructure Engineer is responsible for the installation, configuration, administration, and maintenance of IT infrastructure, including servers, storage systems, virtualization platforms, firewalls, and network switches. The role ensures high availability, performance, and security of critical systems that support business operations and digital services.Key ResponsibilitiesServer & Virtualization Management• Install, configure, and maintain physical and virtual servers (Windows/Linux).• Manage VMware infrastructure (vCenter, ESXi hosts, clusters, templates, snapshots).• Monitor server performance, capacity, and resource utilization.• Perform regular patching, upgrades, and system backups.• Implement disaster recovery and business continuity procedures.Storage & Backup Administration• Manage enterprise storage systems (SAN/NAS) and RAID configurations.• Allocate and optimize storage capacity across virtual environments and applications.• Monitor storage performance, replication, and backup jobs.• Perform data recovery and ensure data protection best practices.• Coordinate with vendors for firmware and hardware maintenance.Network & Security• Configure and maintain network switches, VLANs, trunking, and routing protocols.• Administer firewall policies, VPNs, and network security rules.• Monitor network traffic and address performance or security issues.• Participate in network design, segmentation, and access control planning.• Troubleshoot network connectivity problems across layers.System Monitoring & Troubleshooting• Proactively monitor system health using standard tools (e.g., Zabbix, SolarWinds, PRTG).• Respond to and resolve infrastructure-related incidents within SLA.• Analyze root causes and implement permanent fixes.• Document configurations, procedures, and changes.IT Projects & Support• Support IT infrastructure projects such as data center, virtualization environments , or security enhancements.• Collaborate with application, database, and cybersecurity teams.• Ensure compliance with IT policies and security standards.QualificationsEducation• Bachelor's Degree in Computer Science, Information Technology, or a related field.• Equivalent experience may be considered.Experience• 2–3 years of hands-on experience in IT infrastructure administration.• Proven experience with VMware (vCenter, ESXi) and enterprise storage systems.• Strong background in network and firewall management (Fortinet, Huawei, or similar).• Experience with Windows Server, Linux, Active Directory, and backup solutions.Technical Skills• Virtualization: VMware vSphere, vCenter, ESXi• Storage: SAN/NAS, RAID, backup/replication tools• Networking: TCP/IP, VLANs, routing, switching, VPN• Firewalls: FortiGate, Huawei, or similar• OS: Windows Server, Linux (RHEL/CentOS/Ubuntu)• Monitoring: PRTG, Zabbix, SolarWindsSoft Skills• Strong analytical and troubleshooting abilities.• Excellent documentation and communication skills.• Ability to manage multiple priorities in dynamic environments.• Team player with initiative and ownership mindset.• Willingness to work after hours or weekends for maintenance or emergencies.Certifications (Optional)• VMware Certified Professional (VCP)• Microsoft Certified: Windows Server or Azure Administrator• Cisco CCNA / CCNP• Fortinet NSE / Huawei HCIA-Security• ITIL FoundationKey Performance Indicators (KPIs)• System uptime & availability (>99%)• Incident response and resolution time• Backup success rate• Network and system performance metrics• Compliance with IT policies and change management