Odoo Functional Support Agent

2 weeks ago

Cairo, Cairo, Egypt Aliaict Full time 120,000 - 240,000 per year

Investigate Technical Issues (employee-reported problems and bugs)

  • Identify an issue s root cause
  • Describe an issue s symptoms
  • Provide first-level support to customers using Odoo ERP (functional and basic technical issues).
  • Assist in identifying and troubleshooting issues across Odoo modules (Sales, Inventory, Accounting, CRM, etc.).
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Troubleshoot and resolve functional and technical issues.
  • Analyze user needs and propose system enhancements.
  • Coordinate with developers to implement bug fixes and customizations.
  • Prepare documentation and provide end-user training.
  • Monitor system performance and ensure uptime.
  • Guide users through processes, features, and best practices via chat, email, or phone.
Desired Candidate Profile
  • Bachelor's degree in Accounting, business administration, Computer Science or IT related specialty.
  • 2+ proven years of experiences in Odoo ERP system.
  • Good knowledge with Odoo modules and business workflow.
  • Excellent financial background and experienced in previous ERP systems.
  • Understand customizations needed in Odoo according to business.
  • Skillful in gathering and implementing clients requirements effectively.
  • Excellent in communication skills.
  • Odoo certifications are preferable

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