English Training Specialist

2 weeks ago

Qesm El Maadi Cairo, Egypt GoChat247 Full time

Company Description

At GoChat247, we continually explore ways to enhance customer experiences through AI. Our services include conversational chatbots, sentiment analysis, process automation, and autotagging to help save money, effort, and time while improving overall experiences. Over the past five years, we have supported many clients in various industries and achieved significant growth. With a team of 700 heroes, we serve 12 different countries, managing over 1 million transactions per month with a 95% quality rate. Our clientele includes top mobile operators, fintech companies, and leading startups in Egypt and the Middle East.

Role Description

This is a full-time on-site role for an English Training Specialist located in Qesm El Maadi. The English Training Specialist will be responsible for designing, implementing, and delivering training programs for our team members. This includes developing instructional materials, conducting training sessions, and evaluating the effectiveness of training programs. The role involves collaborating with other departments to identify training needs and ensuring that all team members possess the necessary language skills to excel in their roles.

Qualifications

  • Communication skills
  • Training & Development and Training skills
  • Instructional Design skills
  • Customer Service skills
  • Excellent written and verbal English language skills
  • Ability to work collaboratively with diverse teams
  • Experience in the technology or AI industry is a plus
  • Bachelor's degree in Education, English, Communications, or related field

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