IT Support Technician

7 days ago

Cairo, Cairo, Egypt IVY STEM International Schools Full time 15,000 - 30,000 per year

Technical Support

-Provide first-line support for hardware, software, network, and account issues.

-Troubleshoot and resolve problems with laptops, desktops, tablets, printers, projectors, and interactive boards.

-Assist staff and students with login issues, password resets, and access to school system

according to Device & Equipment Management

-Install, configure, and maintain computers, mobile devices, and peripherals.

-Perform routine updates, upgrades, and system maintenance.

-Prepare devices for classrooms, exams, and special events.

Network & Systems

  • Support basic network connectivity issues (Wi-Fi, LAN, internet).

Ensure smooth operation of school systems such as LMS, SIS, email, and cloud platforms.

Report complex network problems to senior IT staff or external vendors.

Classroom Technology

-Provide on-site support for smartboards, projectors, audio systems, and computer labs.

-Assist teachers with using educational software and digital tools.

-Set up technology for presentations, activities, and assessments.

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