Operations Manager

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About The Role
We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency. In this role, you'll be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth.

This role sits on our central Operations team and is focused on building infrastructure and develop strategic initiatives that solve complex business problems spanning multiple core functions You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Shipping Logistics to Quality to Product & Engineering.

If you're energized by deep analysis, complex systems, and building scalable infrastructure, this is the role for you.

What You'll Do

• Build scalable systems: Design and roll out solutions to fully allocate labor, track OEE, and ensure all designs, orders, and labor are scheduled by system logic.
• Own architecture & strategy: Partner with Product and Data to define system requirements, align on architecture decisions, and roll out enhancements.
• Ensure visibility & accountability: Lead dashboard builds of real-time insights that connect labor, equipment utilization, capacity, and scheduling performance to business outcomes.
• Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps.
• Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs.

What We're Looking For

• 5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).
• Strong program/project management skills with experience delivering cross-functional system rollouts.
• Experience designing and implementing systems for scale (ERP/MES, scheduling, resource allocation).
• Data-driven problem solver; comfortable using SQL, Looker, or similar tools to build visibility and drive decisions.
• Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.
• Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.
• Fluency in English is required

Bonus Points For

• Outstanding professional references to share
• Experience with marketplace models
• Part of a startup acquisition or IPO
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

This role requires a Monday-Friday workweek with hours typically following 9:00 am-5:00 pm EST.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more