EOI SAP Solution Manager

Job Description
Key Process & Technical Knowledge
The Consultant Should Have Strong Knowledge In
Application Lifecycle Management (ALM)

• Solution Documentation and Business Process Monitoring.
• Change Request Management (ChaRM).
• Test Suite Management.
• IT Service Management (ITSM).

System & Landscape Monitoring

• End-to-End Root Cause Analysis.
• Technical Monitoring (System, DB, Host, Interface).
• EarlyWatch Alerts and reports.
• Custom dashboards and KPIs.

Operations Control

• Job Scheduling Management (JSM).
• Interface and Data Consistency Monitoring.
• Business Process Analytics.
• Central Technical Administration.

Security & Compliance

• Audit Management and system trace capabilities.
• Integration with SAP GRC for change control.
• Proactive risk & vulnerability monitoring.

Projects & Upgrades

• SolMan system setup, configuration, and upgrades (7.2 and beyond).
• Integration with SAP Cloud ALM / Focused Build / Focused Insights.
• System landscape readiness for RISE with SAP and hybrid models.

Key Responsibilities

• Lead the setup, configuration, and management of SAP Solution Manager modules.
• Define and maintain system monitoring strategy across SAP and non-SAP systems.
• Manage Change Request Management (ChaRM) process and governance.
• Ensure incident, problem, and service request management via ITSM.
• Drive test automation and test management using SolMan Test Suite.
• Monitor and optimize interfaces, batch jobs, and end-to-end processes.
• Provide early warning and predictive monitoring to reduce system downtime.
• Collaborate with Basis, Functional, and Security teams for integrated operations.
• Implement reports, KPIs, and dashboards for program governance.
• Ensure SolMan compliance with audit and security requirements.
• Support cutover, go-live readiness, and hypercare monitoring.

Required Qualifications & Skills
Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent.
• SAP Certified in SAP Solution Manager 7.2 or SAP Cloud ALM.

Experience

• 7+ years of experience in SAP Solution Manager implementation & operations.
• Strong experience with ChaRM, ITSM, Monitoring, and Test Suite.
• Experience in SolMan upgrades, Focused Build, and Cloud ALM migration.
• Hands-on in Root Cause Analysis, System Monitoring, and EarlyWatch Alerts.
• Experience with RISE with SAP or hybrid cloud deployments preferred.

Technical Skills

• Deep expertise in Solution Manager 7.2 configuration and operations.
• Knowledge of HANA DB, Basis administration, and technical integration.
• Familiarity with automation tools (CBTA, Tricentis integration).
• Strong understanding of ALM best practices and ITIL processes.

Soft Skills

• Strong leadership and governance skills.
• Effective collaboration across business, functional, and technical teams.
• Strong documentation and reporting skills.
• Ability to anticipate risks and implement proactive monitoring strategies.

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