L1 Support Engineer

5 days ago

Cairo, Cairo, Egypt ZIWO Full time


Location:
Egypt (Hybrid) |
Type:
Full-time |
Department:
Infrastructure |
Work Setup:
Hybrid

About ZIWO
ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we're building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role
We're looking for a proactive and technically skilled
L1 Support Engineer
to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction—especially in VoIP and PBX telephony environments.

What You'll Be Doing

  • Provide chat and ticket-based support for client inquiries
  • Diagnose customer issues using targeted questions and technical tools
  • Conduct remote troubleshooting for software and network problems
  • Escalate complex issues to Tier 2 Support as needed
  • Resolve issues related to user setup, connectivity, and platform usage
  • Record feedback and enhancement requests from clients
  • Follow up with users to ensure full resolution of issues
  • Work flexible shifts to support client coverage across time zones

What You Bring

  • Bachelor's degree in Computer Science or a related field
  • Solid troubleshooting, multitasking, and time-management skills
  • Clear communication and customer service orientation
  • Fluent in English; Arabic is a plus

Additional Technical Skills (Preferred)

  • Operating Systems: Basic Linux (Ubuntu)
  • Networking: ping, traceroute, packet capture tools

Why Join ZIWO

  • Be part of a high-growth SaaS company revolutionizing cloud communications
  • Collaborative and inclusive team culture
  • Opportunity to work with cutting-edge cloud and voice technologies
  • Clear career progression and development paths
  • Exposure to global markets and enterprise clients

ZIWO is an equal opportunity employer.
We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.

  • Technical Support Engineer

    2 weeks ago

    New Cairo, Cairo, Egypt El Hazek Construction Full time 15,000 - 30,000 per year

    ElHazek Constructionis Hiring nowTechnical Support Engineer-Work location: New Cairo (𝐇𝐐)𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏:-Fulfilment of L1supportSRs with: "Availability Compliance 98%, -Hit rate Compliance 99.5%, -SLA Compliance 99%"-To make L1 support self-sufficient such that only valid SRs are passed to L2 with 90%...

  • L1 Software Development Support

    2 weeks ago

    Cairo, Cairo, Egypt SSC HR Solutions Full time 50,000 - 60,000 per year

    Responsibilities:Act as the first point of contact for software-related queries. Perform basic troubleshooting for software applications and development environments. Assist developers with code compilation errors and debugging simple issues. Provide guidance on software usage and best practices. Escalate complex technical problems to L2 or L3 support....

  • NOC Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt ZIWO Full time 36,000 - 48,000 per year

    Location: The Greek Campus - Downtown - Cairo - Egypt Type: Full-time Department: Professional Services Team: NOC Team Work Setup: HybridAbout ZIWOZIWOis the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.As a fast-growing B2B...

  • L1 Network Security Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Orange Business Full time $48,000 - $96,000 per year

    About UsJoin us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers...

  • Technical Support Team Lead

    2 weeks ago

    Cairo, Cairo, Egypt MaxAB Full time $30,000 - $60,000 per year

    About the RoleWe are seeking an experienced and motivated Technical Support Team Leader to oversee our frontline technical support operations. In this role, you will guide and coach a team of L1 Technical Support Engineers, ensuring efficient incident handling, high-quality communication, and continuous improvement in processes. You will act as the bridge...

  • L1 Service Desk

    3 days ago

    Cairo, Cairo, Egypt Flairstech Full time

    Requirements and responsibilitiesDuties and Responsibilities:First point of contact for users encountering technical difficulties or needing assistance with a company's products or services through all communication methods (Tickets, Email, Chat and Phone).Identifying and diagnosing problems; gather information about the issue, understand the symptoms, and...

  • Desktop Support Engineer L1 EG

    5 days ago

    Cairo, Cairo, Egypt Excis Compliance Full time

    WE'RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPTWork Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, EgyptStart Date: December 27th, 2025Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for...

  • UC & Cloud Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Orange Business Full time

    About UsOrange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate....

  • Support Specialist

    2 weeks ago

    Cairo, Cairo, Egypt b_labs Full time 600,000 - 1,200,000 per year

    We are seeking a technically proficient and proactive Application Support Engineer to join our team in Blabs . This role involves supporting key business applications, ensuring system stability, and providing timely issue resolution across retail operations, including POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Provide L1 and L2...

  • Junior SOC engineer

    2 weeks ago

    Cairo, Cairo, Egypt Orange Business Full time

    About UsJoin us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers...