Live Operations Specialist
3 days ago
Company Description
MaxAB is re-engineering Africa's informal retail sector through a B2B e-commerce and fintech super app. Since launching in 2018, we've connected over 150,000 traditional retailers with suppliers, delivering 2.5+ million orders across Egypt and Morocco. Our fintech business now generates more revenue than e-commerce, with over $180 million in sales last year. Following our merger with Wasoko, we're expanding across Sub-Saharan Africa.
Role Objectives:
To manage real-time operational issues, ensure smooth order processing, support retailers and internal teams, and resolve live problems efficiently to maintain high service levels and customer satisfaction.
What You'll Do :
- Handling live operational issues related to orders, delivery, and system problems.
- Coordinating with different teams (Sales, Delivery, Accounts).
- Ensuring fast resolution and escalation of urgent cases.
- Monitoring live performance and backlog.
- Maintaining accurate operational data.
What We're Looking For:
- 6 months to 3 years of experience in Operations or Live Operations
- Strong understanding of order lifecycle and fulfillment processes
- Proven ability in managing live escalations efficiently
- Solid experience coordinating across cross-functional teams
- Familiarity with operational KPIs and SLAs
- Hands-on experience with CRM and Order Management Systems
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