Promo Engine Support Associate Manager

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The Associate Manager – Promo Engine Support will be responsible for ensuring the stability, performance, and continuous improvement of the Promo Engine platform. The role involves coordinating between business, product, and technology teams to support campaign execution, troubleshoot issues, and deliver operational excellence across promotional journeys. He is responsible on system availability, handling all operational cases, system recovery and all day to day operational tasks.

• Oversee day-to-day operations of the Promo Engine platform, ensuring smooth execution of promotional offers and campaigns.
• Act as the primary point of contact for incident management, issue tracking, and problem resolution related to promo engine configurations.
• Collaborate closely with Product Owners, CVM squads, and Marketing teams to ensure accurate setup and deployment of offers.
• Support performance monitoring, batch processing, and optimization of campaign execution flows.
• Manage coordination between backend developers, QA teams, and business users for testing and validation of new features or fixes.
• Participate in release cycles, ensuring production readiness and rollback plans are in place.
• Document processes, system configurations, and recurring issues for knowledge sharing and continuous improvement.
• Proactively identify areas for automation, monitoring enhancement, and system optimization.
• Support data integrity, logging, and audit requirements across different offer journeys.
• Ensure compliance with internal IT and security standards during deployments and integrations.

• Bachelor's degree in Computer Science, Information Systems, or Engineering.
• 3–5 years of experience in campaign management platforms, promo systems, or digital operations support.
• Strong understanding of APIs, data flows, and backend processes.
• Experience with monitoring tools, job schedulers, and message queues (e.g., RabbitMQ, Redis, Kafka) is a plus.
• Solid analytical and troubleshooting skills with attention to detail.
• Familiarity with agile methodologies and DevOps practices.
• Excellent communication and coordination skills, with the ability to manage multiple stakeholders.

Qualifications:

• Operational Excellence & Ownership
• Problem Solving & Analytical Thinking
• Collaboration & Cross-Functional Communication
• Business Acumen in Offers and Promotions
• Agility & Continuous Improvement Mindset

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.