Workforce Analyst

5 days ago

Giza, Giza, Egypt Xceed Full time

Company Description

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, managing various outsourcing agreements with key government and commercial accounts in 10 different languages. With a capacity of over 10,000 web-enabled multi-channel stations, Xceed operates in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Our services include inbound and outbound services, back office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. We have received numerous awards and certifications for excellence in outsourcing, sustainability, and diversity initiatives.

Role Description

This is a full-time on-site role located in Giza for a Workforce Analyst. The Workforce Analyst will be responsible for workforce management and analytics, including capacity planning, monitoring, and forecasting workforce needs. The role requires utilizing analytical skills to identify trends, preparing and delivering reports, and ensuring optimal staffing levels. The Workforce Analyst will work closely with various departments to communicate workforce needs and implement strategies for improvement.

Qualifications

  • Proficiency in Capacity Planning and Workforce Management
  • Strong Analytical Skills and Workforce Analytics experience
  • Excellent Communication skills, both written and verbal
  • Detail-oriented with the ability to manage multiple tasks simultaneously
  • Bachelor's degree in Business Administration, Statistics, or a related field
  • Experience in a BPO or customer service environment is a plus
  • Proficient in using workforce management software and tools
  • Strong problem-solving skills and ability to work in a team-oriented environment

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