Assistant Club Millesime Manager

5 days ago

Cairo, Cairo, Egypt AccorHotel Full time
Company Description

Join a hotel that is a member of the Accor network; Sofitel Cairo Nile Downtown, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
  • To oversee the Club Millésime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed through each Heartist's responsibility.
  • To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
  • To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service with utmost guest experience, with all Accor regulations 
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
  • To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
Qualifications
  • Bachelor's degree in Hotel Management or Business Management or equivalent
  • Minimum 02 years management role in 5 stars hotel 
  • Excellent guest-oriented skills
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 
  • Strong interpersonal skills to provide overall guest satisfaction. 
Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

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