English Customer Service Representative C1

6 days ago

Cairo, Cairo, Egypt Aura Communication Full time 80,000 - 120,000 per year

Company Description

Founded in 2012 in Cairo, Egypt, our company employs over 800 professionals dedicated to providing exceptional customer experiences. We specialize in Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound support, back-office services, and customized client solutions. Our expertise lies in delivering high-quality outsourced customer support, particularly in customer care, sales, marketing, and technical support. With a focus on flexibility and excellence, we aim to tailor our services to meet the unique needs of our clients.

Role Description

This is a full-time hybrid role for an English Customer Service Representative (C1 level) based in Cairo, Egypt, with the option for some remote work. The role involves addressing customer inquiries, resolving concerns, ensuring customer satisfaction, and providing an exceptional customer experience. Representatives are expected to maintain a professional, positive attitude while ensuring the efficient and accurate handling of customer communication.

Qualifications

  • Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction
  • Experience in delivering an outstanding Customer Experience through effective problem-solving and communication
  • Strong interpersonal and communication skills, with fluency in English at C1 level
  • Ability to handle customer concerns with a focus on empathy and professionalism
  • Flexibility to work in a hybrid environment (both in-office in Cairo and remotely)

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