Service Excellence Project Manager

5 days ago


Cairo, Cairo, Egypt Orange Full time $30,000 - $75,000 per year

Company Description

Orange is a global leader in telecommunications, with revenues of 40.3 billion euros in 2024, serving 291 million customers across 26 countries. The Group employs 127,000 people worldwide, including 71,000 in France. Orange Business provides global IT and telecommunication services to multinational companies. Guided by its "Lead the future" strategic plan, Orange emphasizes network excellence, service quality, and innovative business models to drive responsibility and efficiency.

Role Description

This is a full-time hybrid role located in Cairo, Egypt for a Service Excellence Project Manager (SE PM). The SE PM will lead internal projects focused on service management tools, process optimization, and operational excellence. Responsibilities include CAB management, release management, service improvement initiatives, KPI standardization, dashboard evolution, workflow automation, and implementing ITIL-aligned practices. The SE PM will collaborate with cross-functional teams to drive service excellence and operational stability.

Qualifications

  • 3-5 years experience in IT service management, operations or
    project management
  • Strong ITIL foundation and hands-on ITSM experience
  • Knowledge of PMP, PRINCE2, or Scrum frameworks (certification is a plus)
  • Excellent stakeholder management and change leadership
  • Fluent in French and English
  • Bachelor's degree in
    Engineering
    , Computer Science, or related fields

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