Senior Sales Account Manager

Position Overview: We are looking for a highly experienced and driven Senior Account Manager to join our team. The Senior Account Manager will play a crucial role in managing and nurturing key client relationships, driving business growth, and ensuring the delivery of exceptional service. This individual will be responsible for leading a portfolio of clients, guiding the account team, and collaborating with other departments to achieve client objectives and exceed expectations.

Key Responsibilities:

• Client Relationship Management:
  • Build and maintain long-term, strategic relationships with key clients, acting as their primary point of contact.
  • Understand clients' needs, business goals, and challenges to provide tailored solutions.
  • Serve as an advocate for clients within the company to ensure customer satisfaction.
  • Regularly meet with clients to assess satisfaction, identify opportunities for growth, and resolve any issues.
• Account Strategy and Growth:
  • Develop and implement account strategies to increase revenue, improve client retention, and identify new business opportunities.
  • Proactively identify cross-sell and upsell opportunities, aligning additional products or services to meet client needs.
  • Monitor account health and growth, ensuring targets and KPIs are met.
• Project Management:
  • Oversee the successful execution of client projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Collaborate with internal teams (sales, marketing, operations, etc.) to ensure seamless service delivery.
  • Address and resolve any operational or delivery issues that may arise.
• Team Leadership:
  • Mentor and guide junior account managers and support staff, providing leadership and fostering a positive, productive team environment.
  • Ensure effective communication within the account team and between departments.
  • Provide training and support to junior team members to improve their performance and skills.
• Client Reporting & Analytics:
  • Provide regular performance reports, including KPIs, revenue forecasts, and other relevant metrics.
  • Conduct client presentations and reviews to demonstrate the value of services/products and progress toward goals.
  • Analyze account data and market trends to inform strategic decisions and improve client satisfaction.
• Budget and Financial Management:
  • Manage account budgets, ensuring profitability and cost control.
  • Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements.
  • Ensure all invoicing and payments are processed efficiently and in a timely manner.
• Collaboration and Communication:
  • Serve as a liaison between clients and internal teams, ensuring all parties are aligned on expectations and deliverables.
  • Contribute to strategic planning and decision-making to meet both client and company objectives.
  • Work closely with senior leadership to share client feedback and help shape company offerings.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, or a related field (preferred).
• Experience:
  • 5+ years of experience in account management, customer success, or a similar client-facing role, ideally in a B2B environment.
  • Proven experience managing large or complex accounts, with a demonstrated ability to grow and retain clients.
  • Strong understanding of account management strategies, project management, and business development.
• Skills:
  • Excellent communication, presentation, and negotiation skills.
  • Strong leadership abilities with experience managing or mentoring a team.
  • Strategic thinker with the ability to develop tailored solutions for clients.
  • Proficiency in CRM software, Microsoft Office Suite, and reporting tools.
  • Excellent time management and organizational skills, with the ability to manage multiple priorities.
• Personal Attributes:
  • Results-driven, with a focus on exceeding client expectations and business targets.
  • Problem-solving mindset, with the ability to manage client challenges effectively.
  • High emotional intelligence and the ability to build rapport with diverse clients.
  • A proactive, can-do attitude, with a focus on continuous improvement.

Salary:

• Competitive salary based on experience, with performance-based incentives.

Benefits:

• Health insurance
• Paid time off (PTO)
• Career growth and development opportunities
• Performance bonuses

Why Join Us: This is an exciting opportunity for an experienced Senior Account Manager looking to work in a dynamic and fast-paced environment, with opportunities to lead, influence, and drive business success. If you are passionate about building strong client relationships, delivering high-quality service, and leading a talented team, we encourage you to apply