Specialist
4 days ago
Ahl Masr Hospital is Hiring
Location: New Cairo
Position: Patient Satisfaction Specialist
Job Summary:
The Patient Satisfaction Specialist will be responsible for ensuring compliance with patient rights and enhancing the overall patient journey. This role includes monitoring service quality, analyzing satisfaction trends, coordinating with departments for improvement plans, and supporting training initiatives to maintain excellence in patient care.
Key Responsibilities:
Monitor and ensure compliance with patient rights and hospital policies
Present reports to management on patient experience performance indicators
Collaborate with departments to develop action plans that enhance service quality
Analyze patient complaints and satisfaction data to identify areas for improvement
Support and train teams on communication and service standards
Follow up on implementation of improvement initiatives to ensure service excellence
Qualifications:
• Bachelor's degree
• 1–2 years of experience in a similar role, preferably in a hospital setting
• Background in hospitals is required
• Good proficiency in Microsoft Office
• System-oriented
• Strong communication and interpersonal skills
• Detail-oriented and patient-focused
Compensation & Benefits:
• Competitive Salary Package
• Social & Medical Insurance
• Incentives & Rewards
Interested?
Apply now by filling out the application form through the link below:
Don't forget to attach your updated CV at the end of the application form
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