B2B Reservations Agent

1 week ago

Giza, Giza, Egypt OceanAir Full time 120,000 - 240,000 per year

Key Responsibilities:

  • Promptly and professionally respond to B2B inquiries across email, WhatsApp, and various communication platforms.
  • Analyze partner requirements to recommend the most appropriate packages and solutions.
  • Conduct timely follow-ups on quotations and outstanding deals to optimize conversion rates.
  • Develop and nurture strong relationships with travel agency partners and B2B clients.
  • Maintain accurate and organized records of inquiries, bookings, cancellations, and quotations.
  • Compile and present daily, weekly, and monthly performance reports for internal evaluation.
  • Regularly update client records and booking histories within Excel or CRM systems.
  • Coordinate effectively with reservations, operations, and finance teams to ensure seamless booking processes.
  • Manage special requests, including VIP, group, and customized tours, ensuring timely and precise execution.
  • Identify and capitalize on opportunities to upsell or cross-sell tours, packages, and group deals.
  • Contribute actively toward meeting and exceeding the team's B2B sales objectives.

Required Skills:

  • A Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
  • Minimum of 1 year of experience in the tourism industry, hospitality or related field.
  • Strong verbal and written skills for clear, professional interaction with B2B clients and internal teams.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Ability to extract, interpret, and analyze performance-related data and sales reports.
  • Self-motivated with the ability to identify, generate, and follow up on new leads independently.
  • Fluency in English, both written and spoken, is essential.
  • Excellent communication, presentation, and negotiation skills.
  • Experience with CRM platforms and maintaining accurate client records.
  • Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
  • Strong work ethic with a proactive and goal-oriented mindset.
  • Precision in handling bookings, amendments, cancellations, and documentation.
  • Efficient management of multiple inquiries, records, and follow-ups simultaneously.
  • Ability to identify upselling and cross-selling opportunities to maximize revenue
  • Collaborative team player with a positive and adaptable approach.

  • Reservations Agent

    7 days ago

    Giza, Giza, Egypt Pyramids Park Resort Full time 12,000 - 24,000 per year

    Company DescriptionPyramids Park Resort is a hospitality and recreational services company based in Giza, Egypt. Known for its exceptional facilities and dedicated service, the resort offers guests an unmatched experience near the iconic Pyramids of Giza. With a commitment to excellence, Pyramids Park Resort strives to provide unforgettable stays and...

  • Reservations Agent

    1 week ago

    Giza, Giza, Egypt Egypt Express Travel Full time 60,000 - 80,000 per year

    We're Hiring – Reservations Agents (Travel & Tourism Industry)Location: Egypt - Mohandseen - GizaAre you passionate about travel and customer service? Join our dynamic team atEgypt Express Travel, a leading travel and tourism company known for its innovation, professionalism, and commitment to exceptional service. Company Overview:Established in 2003,...

  • Reservations Ticketing Agent

    1 day ago

    Giza, Giza, Egypt Yearex Group Full time

    Reservation & Ticketing Agent((((Night Shift))))Location:Fasiel ,GizaWorking Hours:Night Shift3:00 PM – 11:00 PMJob Description:Book and quote airfare usingAmadeus GDSIssue, reissue, and refund flight tickets (full & partial)Manage ticketing deadlines and cancellationsReview and apply airline penalties accuratelyProcess payments and maintain booking...

  • Travel Agent

    3 days ago

    Giza, Giza, Egypt Tasahel - تساهيل Full time

    Company DescriptionTasahel is a one-stop-shop travel service provider for Egyptians and foreigners, offering services ranging from passports and visas to flight and hotel reservations. The company, established under a permit from the Ministry of Communications and Information Technology, operates with a highly professional team to ensure customer...

  • Ticketing Agent – French Speaker – Giza Office

    1 day ago

    Giza, Giza, Egypt World Aviation Services - WASTCO Full time

    Company DescriptionWastco Tours "World Aviation Services", established in 2006 and registered with the Ministry of Tourism under License no. 1500A, is a full-service tour operator and travel agent. With a network of offices across Egypt, including Cairo, Alexandria, Luxor, Sohag, and Mansoura, we provide exclusive quality services to our clients. Wastco has...

  • Travel Consultant

    1 week ago

    Giza, Giza, Egypt Transit Tours & Travel Company Full time 120,000 - 180,000 per year

    Company DescriptionTransit is a tourism and travel company located in Dokki, established in Kuwait in 2011. It is an approved agent by most international airlines and the International Air Transport Association (IATA). Transit provides efficient and exceptional travel services to customers in Kuwait and abroad.Role DescriptionThis is a full-time on-site role...

  • Tour operator French, English and Italian

    1 week ago

    Giza, Giza, Egypt Flying Carpet Tours Egypt Full time 10,000 - 20,000 per year

    Company DescriptionFlying Carpet Tours, established in 1980, is a certified Egyptian travel provider with an emphasis on customer satisfaction and stress-free travel experiences. Recognized by international travel associations including IATA, ASTA, and UFTAA, the company offers a range of tailored travel packages, from Egypt tours and adventures to...

  • Customer support team leader

    1 week ago

    Giza, Giza, Egypt Tasahel - تساهيل Full time 15,000 - 60,000 per year

    *Key Responsibilities:*Supervise and support a team of call center agents handling inbound and outbound travel inquiries, reservations, and customer service.Monitor performance metrics (KPIs), such as call handling time, customer satisfaction scores, and conversion rates.Coach, mentor, and train new and existing agents to improve skills and product knowledge...

  • Export Sales Manager

    1 week ago

    Giza, Giza, Egypt YES PAC Packaging solutions Full time 63,000 - 183,000 per year

    We're Hiring – Export Sales ManagerCompany:Yes Pac PackagingDepartment:CommercialReports to:Chief Commercial OfficerPosition OverviewYes Pac Packaging is seeking an experiencedExport Sales Managerwith solid experience inB2B export salesto join our Commercial Department.The Export Manager will lead the company's global expansion efforts by developing...

  • Delivery Sales Agent

    1 week ago

    Giza, Giza, Egypt Fawry Full time 60,000 - 120,000 per year

    Key ResponsibilitiesSales & Customer ManagementVisit Wholesalers Daily and support them in the Order management process (Prepare the Orders, Loading on Vehicle as per Route plan)Visit assigned B2B customers (retailers, wholesalers, or merchants) Daily as part of the Delivery Model to offload and deliver productsAchieve Fulfillment targets through effective...