People Experience Partner

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Role Overview

In this role, you will ensure service excellence and operational efficiency by providing accurate, timely, and advanced transactional support on complex HR cases, often acting as the single point of contact for employees and managers in Haleon for Tier 2 cases, offering in-depth advisory services and coaching throughout the full employee lifecycle. You will also collaborate closely with HR Business Partners (HRBPs) and leaders to drive local compliance, enable self-service, and ensure high-quality HR services and customer satisfaction. Responsibilities include enhancing manager capability in workforce management processes, performance management, employee relations, as well as supporting HRBP with local onboarding and policy deployment compliances. As part of the People Services organization, this role also focuses on identifying HR process improvements, serving as an escalation point for complex HR cases (Tier 2-3), and partnering with global teams to maintain process standardization and employee data integrity.

Markets in Scope: Egypt, Saudi Arabia, UAE & Gulf, Kenya

Key Responsibilities:

HR Operations

• Support employees and managers across full employee lifecycle providing advisory ("how do I?") and coaching support on HR procedures (process & policy) covering key complex processes.
• Management of Tier 2 cases and transactions in ServiceNow and Workday; acting as the single point of contact for the business and escalating to Tier 3 SMEs, 3rd Party HR service providers & CoEs to ensure timely resolution to meet agreed service level agreements.
• Contribute to the continuous improvement of People Services processes, Haleon policies and service delivery through proactive feedback and participation in optimisation and automation initiatives.
• Maintain clear and professional communication with employees, managers, Tier 3 Specialists and other stakeholders throughout the case resolution process.
• Stay updated on relevant People Services policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.
• Perform Audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.

Employee Experience

• Provide in-country HR support for onboarding activities, including local compliance requirements, conducting specific sessions for new hires, and ensuring accurate employee file management per local regulations.
• Deliver training and development interventions to upskill managers in HR processes and policies, promoting effective people management and fostering a positive employee experience.
• Collaborate with HRBP to deploy and adapt global policies to align with local laws and regulations, ensuring consistent application while meeting country-specific requirements.
• Support HRBP in executing change projects, ensuring that people-related processes are effectively implemented and aligned with business objectives.
• Collaborate with cross-functional HR teams (e.g., Reward CoE, People Services) to support operational actions related to compensation, benefits, and the annual reward cycle, while identifying opportunities for process improvements to enhance the overall employee experience.

Skills & Competencies

Technical:

• Data Management – Strong knowledge and understanding of complex employee data management processes, including data maintenance and validation.
• HR Process Expertise – Deep Understanding of HR policies, procedures and regulatory & data requirements, with the ability to adapt global policies locally.
• HR Technology – High proficiency in Workday and HR technology with the ability to leverage tools for enhanced service delivery.
• Stakeholder Management – Skilled in building relationships with HRBPs, managers, and cross-functional teams to align HR initiatives with business needs.
• Project Management – Experienced in managing HR projects, timelines, and objectives, with a focus on change and engagement initiatives.
• Continuous Improvement – Focused on streamlining and optimize HR processes to increase efficiency and enhance the employee experience.
• Data Analysis and Reporting – Proficiency in analyzing engagement data, metrics, and HR analytics to provide insights, inform decision-making, and drive continuous improvement in HR programs.

Behavioral:

• Excellent written and verbal communication skills, capable of conveying complex information clearly.
• Strong analytical and problem-solving abilities to address complex HR issues, adapt to changing needs, with an emphasis on time management and prioritization.
• Ability to work in a fast-paced and deadline-driven environment.
• Highly developed inter-personal skills, adept at engaging with multiple stakeholders in a collaborative manner and having the ability to work effectively with HRBPs, leaders, and cross-functional teams, influencing and building strong relationships to achieve shared HR objectives and ensure alignment across teams

Qualifications

• • Bachelors in human resources, business administration or similar field
• • Minimum 2 years of work experience in a similar role

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.