Telesales Team Leader
4 days ago
Company Description
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Role Description
This is a full-time, on-site role based in Cairo, Egypt for a Telesales Team Leader. The role involves managing and leading a telesales team to achieve sales targets within the training sector. Day-to-day responsibilities include monitoring team performance, providing coaching and mentorship, developing sales strategies, handling escalated customer interactions, and ensuring high levels of customer satisfaction. The Telesales Team Leader will also be responsible for driving the overall productivity and motivation of the team to achieve business goals.
Qualifications
- Strong Communication and Customer Service abilities
- Proven skills in Team Management and Team Leadership
- Experience in Sales, including setting and achieving targets
- Proactive problem-solving and decision-making capabilities
- Experience as a Telesales Team Leader or Telesales Supervisor in the training sector is required
- Proficiency in CRM software and reporting tools is advantageous
- Excellent organizational and time management skills
- Bachelor's degree in Business Administration, Marketing, or related field is preferred
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