Tele sales

Key Responsibilities:

• Sales and Lead Management:

Target Achievement: Set, monitor, and ensure the team achieves ambitious monthly and quarterly telesales targets (e.g., number of appointments booked, qualified leads generated, or direct sales closed).

• Lead Funnel Management: Oversee the entire lead process, from initial inbound inquiry/outbound cold call to qualification and handover to the field sales team.
• Script and Pitch Development: Create, test, and continuously refine effective call scripts, talking points, and pitch materials tailored to various real estate projects (residential, commercial, coastal, etc.) and customer segments.
• Conversion Rate Optimization: Analyze data to identify bottlenecks in the sales process and implement strategies to improve lead-to-appointment and lead-to-sale conversion rates.
• Operations and Quality Assurance:
• Call Center Operations: Manage the daily workflow, including scheduling, adherence to break/lunch times, and ensuring adequate coverage for high-traffic periods.
• Technology & CRM: Ensure the team is proficiently using the CRM (Customer Relationship Management) system to accurately log all calls, updates, lead statuses, and customer data. Monitor data integrity and reporting.
• Quality Control: Conduct regular call monitoring, coaching, and performance audits to ensure high-quality customer service, professionalism, adherence to compliance, and effective sales techniques.

• Reporting and Analysis: Compile and present detailed performance reports (KPIs such as Call Volume, Average Handling Time (AHT), First Call Resolution (FCR), and Sales Conversion Rates) to senior management.

• Team Management and Development:

• Hiring and Onboarding: Recruit, interview, hire, and onboard new telesales and call center agents.
• Training and Coaching: Develop and lead comprehensive training programs on real estate market knowledge, project specifics, sales techniques, objection handling, and system usage.
• Motivation and Retention: Implement motivational programs, incentives, and a positive team culture to reduce turnover and drive performance.

• Performance Management: Conduct regular one-on-one performance reviews, provide constructive feedback, and handle escalated customer complaints or difficult personnel issues.

• Qualifications:

• Experience: 6+ years of experience as a Telesales Manager, Call Center Manager, or similar leadership role, MUST be in the real estate.

• Technical Proficiency: Strong knowledge of CRM software and call center technology/dialers.
• Skills: Exceptional analytical, leadership, communication, and interpersonal skills. Must be a strategic thinker with a results-oriented and data-driven approach.
• Knowledge: In-depth understanding of the local real estate market, properties, project features, and payment plans.