Logistics Coordinator – Food

2 days ago

Cairo, Cairo, Egypt Breadfast Full time

Role Objectives:

The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs).

Roles & Responsibilities:

  • Daily Operations Management:
  • Oversee daily field operations and ensure readiness of Delivery Associates.
  • Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion.
  • Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges.
  • DA Standards & Compliance:
  • Conduct pre-shift checks for appearance, equipment, and app readiness.
  • Perform spot audits and ensure adherence to safety and conduct guidelines.
  • Issue Handling & Support:
  • Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes.
  • Coordinate with relevant teams for quick resolutions and redeployments.
  • Vendor Complaints Management:
  • Log and investigate vendor complaints, ensuring timely resolution within SLA.
  • Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence.
  • Routing & Dispatch Support:
  • Validate delivery assignments and ensure efficient dispatching.
  • Support real-time adjustments during peak hours to maintain performance targets.
  • Reporting & Documentation:
  • Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks.
  • Prepare end-of-day and weekly performance summaries.

Required Education, Knowledge, and Skills:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
  • 1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce).
  • Understanding of delivery operations and logistics workflows.
  • Familiarity with route planning, dispatching systems, and performance tracking tools.
  • Problem-solving mindset and ability to respond quickly to on-ground challenges.
  • Good organizational and multitasking skills.
  • Proficient in Microsoft Excel and data reporting.
  • Team player with a proactive and adaptable attitude.

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