Applications and Services Supervision Engineer

2 days ago

Cairo, Cairo, Egypt Orange Business Full time 120,000 - 240,000 per year

About Us
Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Job Purpose
About the role
In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.

ASM Team has a global view on all the Cloud-based applications' monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.

Key Tasks And Responsibilities

  • Monitor the performance and the behavior of orange critical applications.
  • Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
  • Tracking/Solving all monitoring incidents raised by servers' owners.
  • Perform technical escalations in line with our Fault Management policy
  • Liaise with other relevant internal departments to ensure all incidents are managed properly
  • Participate in Crisis Bridge in order to keep the business updated.
  • Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.
  • Perform a periodic analysis in order to contribute in the application performance improvements.
  • Produce monthly applications availability and data reports (Key Performance Indicators)

About You
Skill Profile

  • Degree in telecommunication and/or computer sciences engineering field
  • Professional Experience:
  • 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
  • Functional knowledge of Operating Systems + Cloud Computing Basics.
  • Strong knowledge of Networks and Security
  • Database administration (Oracle, Sybase, SQL Server, MySQL)
  • Good understanding of ITIL processes (ITIL Foundation)
  • Skills & Qualifications:
  • Good interpersonal and communication skills
  • Good time management, and organizational skills
  • Customer Oriented Attitude
  • Strong Customer Service Experience
  • Ability to work under pressure and multitasking
  • Proactive and self-motivated
  • Accountability, commitment and having a sense of urgency
  • Team Spirit
  • Strong problem solving and research skills
  • Ability to work on out of business hours and/or in call basis
  • Ability to work on 24*7 shift basis

Additional Information

  • Basic Technical experience in networks
  • basic technical experience in Cloud envirements and application structure
  • French speaker
  • English speaker

What We Offer
NA

Only Your Skills Matter
NA

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