Reservations Assistant

2 weeks ago

El Sheikh Zaid Al Jizah, Egypt Magic Travels Full time 30,000 - 45,000 per year

About Us

Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.

About the role

The Reservations & Operations Coordinator is responsible for managing the end-to-end booking process for all tour operator requests, ensuring accuracy, efficient service delivery, and seamless communication across all stakeholders. This role is central to translating client bookings into flawless on-the-ground experiences for the end customer.

Key Responsibilities

1. Booking Management & Data Entry

  • Process Reservations:
    Accurately receive, process, and manage new tour operator bookings received via designated email channels and the Magic Arabia Online platform.
  • System Integrity:
    Enter all relevant booking details, including guest information, service types, and special requests, into the company's internal reservation system.
  • Financial Administration:
    Calculate final rates for bookings based on special contract pricing and prepare timely confirmations and invoices for tour operator partners.

2. Communication & Confirmation

  • Client Relationship:
    Act as the primary point of contact for tour operator partners, communicating clearly to confirm all booking specifications, resolve discrepancies, and manage modifications.
  • Supplier Coordination:
    Liaise directly with hotel associates, transportation providers, and other service suppliers to confirm all booked elements, including special requests (e.g., room configuration, dietary needs).
  • Pre-Arrival Vetting:
    Execute a full reconfirmation of all booking elements (accommodation, transfers, tours, guide services, etc.) at least
    seven (7) days prior
    to the guest's arrival.

3. Service Coordination

  • Ancillary Services:
    Book and confirm supplementary services such as restaurant reservations, theme park tickets, and other activity requests.
  • Internal Liaison:
    Coordinate closely with the
    Operations, Sales, and Finance
    teams to ensure all departments are fully aware of booking details, guaranteeing smooth service delivery and accurate financial reconciliation.

4. Post-Arrival & Reporting

  • Booking Amendments:
    Efficiently manage all changes and cancellations to existing reservations as required by the client or internal teams.
  • Irregularity Reporting:
    Monitor and check no-show reports according to Magic Arabia procedures, promptly escalating and reporting all irregularities or issues to the Team Leader.

Required Skills & Qualifications

  • Proven experience in a reservations, bookings, or operations role, preferably within a
    Destination Management Company (DMC)
    or the travel/hospitality industry.
  • Excellent written and verbal communication skills, particularly in corresponding with international tour operators.
  • Strong organizational and time-management abilities with meticulous
    attention to detail and accuracy
    in data entry.
  • Proficiency in reservation software and Microsoft Office Suite (especially Excel).
  • Ability to work effectively under pressure and manage multiple competing priorities and deadlines.
  • Strong team player with the ability to coordinate across multiple internal departments (Sales, Finance, Operations).

  • Reservation Assistant

    1 week ago

    El Sheikh Zaid, Al Jizah, Egypt Magic Travels Full time 15,000 - 30,000 per year

    About the CompanyMagic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.About the RoleWe are seeking a...

  • Reservations Assistant Manager

    2 days ago

    Sharm El Sheikh, Egypt Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Assistant Reservations Manager Local Only

    24 hours ago

    Sharm el-Sheikh, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25168912 **Job Category**Reservations **Location**Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Reservations Agent

    2 weeks ago

    Qesm El Doki, Al Jizah, Egypt Kanan Al Diyafa Full time 15,000 - 30,000 per year

    Company DescriptionKanan Al Diyafa is a hospitality company dedicated to serving the Guests of the Almighty with excellence, compassion, and authenticity.Specializing in hotel bookings acrossMakkah and Madinah, we provide seamless accommodation experiences for bothB2B travel partnersandB2C individual guests, ensuring every stay reflects the true spirit of...

  • Assistant Reservations Manager Local Only

    2 weeks ago

    Sharm el-Sheikh, Egypt Marriott International Full time 25,000 - 60,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationSheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, EgyptScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...

  • Hotel Reservations And Sales Representative

    5 days ago

    Qesm El Sheikh Zaid, Al Jizah, Egypt INTELCIA Full time

    Company DescriptionIntelcia is a global leader in outsourcing, offering tailored services across industries for over 20 years through a combination of talent, technology, and international standards. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia operates from 85...

  • Agent-reservation Sales

    24 hours ago

    Sharm el-Sheikh, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25137910 **Job Category**Reservations **Location**Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Asst. Reservation Mgr

    5 days ago

    Sharm el-Sheikh, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25196410 **Job Category**Reservations **Location**Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Reservation Agent local Only

    2 weeks ago

    Sharm el-Sheikh, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25162172 **Job Category**Reservations **Location**Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Ticketing Officer

    5 days ago

    Qesm El Sheikh Zaid, Al Jizah, Egypt Elegance Travel Full time

    Role DescriptionThe Ticketing Officer is a full-time on-site role located in Qesm El Sheikh Zaid. The role involves managing ticket sales, providing excellent customer service, and handling reservations. Daily tasks include assisting customers with ticket purchases, answering inquiries, making and modifying reservations, and ensuring effective communication...