Hotel Reservations And Sales Representative
3 hours ago
Company Description
Intelcia is a global leader in outsourcing, offering tailored services across industries for over 20 years through a combination of talent, technology, and international standards. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia operates from 85 centers with more than 35,000 employees worldwide. The company's core solutions include Multichannel CX Solutions, Business Processes, IT Solutions, and Consulting Services. Intelcia is dedicated to enabling clients to focus on their core business operations and aims to rank among the top 10 outsourcing providers globally, with a target of achieving €1.5 billion in revenue by 2025.
Role Description
The Hotel Reservations and Sales Representative will handle customer inquiries to assist with hotel bookings, modifications, and cancellations while ensuring excellent customer service at all times. Responsibilities include managing customer communications via phone or email, offering personalized assistance to match customer preferences, and promoting relevant services and packages to enhance sales. This position is full-time, on-site, and located in Ivory Park.
Qualifications
- Proficiency in customer service, addressing inquiries, and delivering client-focused solutions
- Strong sales and negotiation skills to promote and close bookings
- Effective verbal and written communication skills, along with fluency in English; knowledge of additional languages is a plus
- Ability to multitask, manage time effectively, and thrive in a fast-paced work environment
- Proficiency with booking systems, CRM tools, and general computer applications
- Knowledge of the hospitality and travel industries is advantageous
- High school diploma or equivalent; a degree in Hospitality, Business, or a related field is an advantage
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