Shopping Experience Assistant

Job Requisition ID: 171519 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.

• Greet and welcome customers upon arrival at the store.
• Answer customer inquiries and provide guidance on shopping at IKEA.
• Handle routine customer complaints promptly and courteously.
• Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.
• Ensure customers are dealt with professionally to ensure maximum customer satisfaction.
• Make announcements and page the person visitors have asked to see.
• Ensure customer bags are stored safely and securely.
• Ensure shopping tools and catalogues are available for customers.
• Provide bags and trolleys as appropriate.

• Adhere to all system procedures as per policy and procedure.
• Provide Customer Senior with constant suggestions for improvements.
• Provide customers with catalogues upon request.
• Understand the role of shopping tools in increasing sales.
• Communicate with Duty Manager regarding complaints that require management assistance.
• Review standard operating procedures regularly.

• Proficient in dealing with customers and handling inquiries.
• Strong analytical skills to assess customer feedback and complaints.
• Effective communication skills with customers and team members.
• Problem-solving abilities to resolve customer issues efficiently.

• High School education.
• Minimum of 2 years of experience in a similar role.
• Experience as a Customer Service Assistant or Receptionist.
• Effective communication and customer handling skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.