Reservation Agent

6 days ago

Cairo, Cairo, Egypt Elevate Investment Group Full time

About BridgeRetreats

BridgeRetreats is a premier provider of luxury holiday experiences, offering exquisite resorts and hotel accommodations tailored for relaxation, adventure, and personalized service. We are committed to delivering unforgettable guest experiences, and our Reservations Team plays a key role in that promise.

Job Summary

As a Reservations Agent at BridgeRetreats, you will be the first point of contact for prospective and returning guests. You will manage bookings, respond to inquiries, and provide exceptional service to ensure a seamless reservation process. Your hospitality expertise and attention to detail will help create a positive guest experience from the first interaction.

Key Responsibilities

Handle inbound and outbound reservation calls and emails with professionalism and warmth.

Accurately input guest bookings into the reservation system.

Provide detailed information about resort features, room types, availability, rates, and special packages.

Upsell resort services and special offers to maximize revenue.

Coordinate with and operations teams to ensure guest preferences and special requests are met.

Respond to guest inquiries, complaints, and last-minute changes efficiently and courteously.

Maintain up-to-date knowledge of resort policies, promotions, and local attractions.

Follow company standards and hospitality etiquette in all guest interactions.

Requirements & Qualifications

Proven experience (minimum 1 years) in reservations, front desk, sales or guest service roles in the hospitality or travel industry.

Strong verbal and written communication skills in English (additional languages are a plus).

Excellent customer service and sales skills.

Familiarity with hotel reservation systems (e.g., Opera, Cloudbeds, or similar platforms).

Ability to work in a fast-paced, guest-focused environment with a proactive attitude.

Strong organizational skills and attention to detail.

Availability to work weekends, holidays, and rotating shifts as needed.

A genuine passion for hospitality and guest satisfaction.

What We Offer

Competitive salary and performance incentives

Training and professional development opportunities

Discounts on resort stays and amenities

Supportive and inclusive team culture

Opportunities for growth within the BridgeRetreats brand

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