On-Ground Sales Agent

1 week ago

Cairo, Cairo, Egypt Breadfast Full time
About Breadfast Pay: 
Breadfast Pay LLC, the Fintech arm of & sister company of Breadfast LLC, which operates an online grocery business since 2017 and is a leading Q-commerce player based out of Cairo, backed and trusted by the world's largest incubation and investment institutions: Y Combinator and 500 Startups. Breadfast Pay LLC was founded in 2021 on dedication, integrity, inclusiveness, and respect. We believe that creating a work environment where we learn from each other, provide honest feedback, and empower each other to take initiative is essential to a healthy, positive, and open culture. We're always looking for creative and hardworking team players who thrive in a fast and exciting work environment.
Sales Agent High-Level Role:
The sales agent will facilitate the onboarding process for customers by collecting and verifying Know Your Customer (KYC) documents, which may include identification, proof of address, and other relevant information. Additionally, the agent will address any inquiries or concerns that customers may have throughout this process, ensuring that they receive the necessary support and guidance to navigate their onboarding experience smoothly.
You will be responsible for:
  • Facilitate the onboarding process for new customers.
  • Collect and verify Know Your Customer (KYC) documents, including identification and proof of address.
  • Address customer inquiries and concerns throughout the onboarding process.
  • Provide necessary support and guidance to customers to ensure a smooth onboarding experience.
  • Maintain accurate records of customer information and documentation.
  • Collaborate with other team members to streamline the onboarding process.
  • Stay updated on regulatory requirements and compliance related to KYC procedures.
  • Assist in troubleshooting issues that may arise during the onboarding process.
  • Ensure a high level of customer service and satisfaction throughout the onboarding experience.

You are an ideal candidate if you have:
  • Fresh Graduates.
  • Proficiency in both Arabic and English.
  • Experience in dealing with customers face-to-face.
  • Experience in dealing with Google suits is a plus.
  • Experience in FinTech customer onboarding is a plus.

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