Guest Relations Specialist

4 days ago

Cairo, Cairo, Egypt Kennah Full time

Company Description

Kennah
is a tech-driven hospitality platform that transforms under-utilized real estate into short-term rental assets. We foster a supportive, inclusive workplace focused on growth, collaboration, and work-life balance.

Role Description

Friendly and detail-oriented Reservations Specialist skilled in managing bookings, guest communication, and problem-solving to ensure smooth, welcoming stays. Dedicated to providing exceptional service with efficiency and care.

Key Responsibilities

  • Manage incoming inquiries through computerized reservation systems.
  • Provide accurate information on accommodation options, services, rates, and availability.
  • Respond to reservation requests from various communication channels (phone, email, messaging apps, etc.).
  • Offer solutions to any reservation-related issues (staff or maintenance related).
  • Handle payment transactions and booking confirmations.
  • Keep guests informed about any booking-related updates or issues.
  • Notify guests of any changes or concerns related to their stay.

Qualifications

  • Bachelor's degree in Hospitality Management, Business, or related field
  • Strong interpersonal and communication skills in both English and Arabic (written and verbal).
  • Guest Relations and Customer Service skills
  • Ability to interact perfectly and achieve the customer's satisfaction
  • Strong attention to detail and organizational skills
  • Detail oriented, Proactive
  • Minimum of 1 years in the same position, customer Care position.
  • Experience in the hospitality industry is a plus

Compensation and benefits:

  • Attractive salary package.
  • Flexible work hours.
  • Training and development plans.
  • Medical insurance.

Don't meet every single requirement?

No worries — if you feel this role is a good fit and you're excited to be part of the team, go ahead and apply We'd love to hear from you.

How to Apply:

  • If you are interested, kindly send your updated CV to

    or what's app

And mention the job title (
Guest Relations Specialist
) in the subject.

  • Senior guest relations

    4 days ago

    Cairo, Cairo, Egypt AnQa Khan Full time

    Company DescriptionAnQa Khan was built on the vision of creating spaces that combine the comfort of home with the personalized services of a luxury boutique hotel. Our suites are thoughtfully designed to provide a tranquil environment where guests can relax and unwind without needing to leave the comfort of their rooms. We are committed to delivering...

  • Guest Relation Supervisor

    6 days ago

    Cairo, Cairo, Egypt AccorHotel Full time

    Company Description Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. Job Description The Guest Relation Supervisor is responsible for ensuring...

  • Guest Relations Agent

    2 weeks ago

    Cairo, Cairo, Egypt Royal Regency Hotel Full time

    Role DescriptionThis is a full-time on-site role for a Guest Relations Agent located in Cairo, Egypt. The Guest Relations Agent will be responsible for ensuring high levels of customer satisfaction by addressing guest needs and resolving issues in a timely and professional manner. The individual will handle receptionist duties, including greeting and...

  • Guest Relations Agent

    6 days ago

    Cairo, Cairo, Egypt AccorHotel Full time

    Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to...

  • Guest Experience Specialist

    2 weeks ago

    Cairo, Cairo, Egypt BIRD NEST Full time

    Guest Experience Specialist – Bird NestCairo, Egypt | Full-TimeAt Bird Nest, we create and develop unique hospitality concepts — offering top-notch property management services to owners and delivering unforgettable, wellness-focused experiences to our guests.We're looking for aGuest Experience Specialistto join our growing hospitality team and ensure...

  • Guest Relations Officer

    6 days ago

    Cairo, Cairo, Egypt AccorHotel Full time

    Company Description Join us at Accor, where life pulses with passion​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able

  • Guest Relations Agent

    6 days ago

    Cairo, Cairo, Egypt AccorHotel Full time

    Company Description "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Hostess / Guest Relations Repesentative

    2 weeks ago

    Cairo, Cairo, Egypt The Smokery Restaurants Full time

    Job Title:Guest Relations RepresentativeLocation:The Smokery – Cairo WestDepartment:Front of House / Guest ServicesReports to:Guest Relations SupervisorPosition SummaryThe Guest Relations Representative will be the first point of contact for guests at The Smokery Cairo West, ensuring a warm welcome and seamless guest experience. This role requires...

  • Public Relations Specialist

    6 days ago

    New Cairo, Cairo, Egypt GenZ's Full time

    Role DescriptionThis is a full-time, on-site role in Cairo for aPR Specialistfocused onevent management and creative PR executionfor GenZ and its campaigns. The PR Specialist will be responsible for planning, organizing, and executing fashion events, launches, pop-ups, and brand activations that reflect GenZ's new-style, youth-driven identity.The role...

  • Guest Experience Specialist

    6 days ago

    Cairo, Cairo, Egypt Stella stays Full time

    About the Role:As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:What You'll Do:Act as a primary member of the Guest Experience team in office. Assist guests during their stay and manage in-unit needs that...