Team Lead Rider On Ground Ops
1 week ago
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWhat's On Your Plate?
- Leading day-to-day operations.
- Manage rider related escalations and resolutions.Monitor and improve Rider Performance.
- Groom rider quality (behaviour, appearance, professionalism, presentational etc).
- Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
- Setting up a performance improvement plan to improve performance of low performing riders.
- Reduce rider complaints originating from customers and/or vendors.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
What did we order?
- 2 years of experience in Logistics, Customer or Operations.
- Bachelor's degree in Logistics, or a related field.
- Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
- Strong interpersonal and communication skills with the ability to collaborate effectively.
- Analytical thinker with problem-solving skills and a results-driven mindset.
- Ability to multitask and perform well in a fast-paced environment.
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