Digital Account Director

6 days ago

Cairo, Cairo, Egypt InterMark Network Full time $30,000 - $60,000 per year

Job brief:-

We are looking for an Account director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.

An effective Account director has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.

The goal is to ensure the company's retention of clientele and facilitate further growth.

Responsibilities:-


• Plan budgets and activities for digital account management in the company


• Set up goals and objectives for all subordinate staff


• Provide feedback and counsel to account staff to meet objectives


• Conduct performance evaluation using key metrics


• Understand customer requirements and needs to offer suitable solutions and generate new business


• Ensure the timely delivery of services and products to clients, with team.


• Resolve issues to maintain and strengthen customer trust


• Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders


• Keep up-to-date with current digital trends, emerging tech and best practice tactics to impart knowledge as an in-house digital expert of successful digital campaigns – ensuring our Digital strategy is future-proofed.


• Advise on innovative digital approaches to deliver on communications, user experience and engagement.


• Solid knowledge of analytics tools to determine, measure and report on KPIs.

Requirements and skills:-


• Proven experience as an digital account director or similar position, 5years+.


• Demonstrable experience in negotiation and meeting client requirements


• Solid understanding of budgeting and reporting on progress


• Knowledge of performance evaluation techniques and metrics


• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships


• Outstanding organizational and leadership skills


• Proven experience of managing digital accounts and using digital platforms to implement campaigns, including website development and content management.


• Experience in managing and developing a digital team. Understanding of strategies to build and engage members and stakeholders

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