Senior Software Developer

Position Overview:

The
Software Developer II (CCaaS)
is a key mid-level engineering role responsible for the end-to-end design, development, testing, and maintenance of scalable software applications, primarily focused on Contact Center as a Service (CCaaS) platforms and their surrounding integration ecosystem. This position requires strong foundational development experience, emphasizing independent problem-solving, collaboration, and the ability to deliver reliable, maintainable code across both front-end and back-end services.

Key Responsibilities & Duties:

As a Developer II, this role involves working independently on moderately complex features, contributing to larger team initiatives, and helping to maintain the overall health of the platform.

Software Development & Engineering

• Design and Development:
  Independently design, develop, and maintain robust, scalable software features using
  C# / .NET Core
  for backend services and web applications, ensuring high performance and responsiveness.
• API Development:
  Create and consume
  REST APIs
  for seamless communication between applications and systems, rigorously testing endpoints using tools like
  Postman
  .
• CCaaS Platform Development:
  Design and implement custom logic, workflows, and integrations using the APIs of target CCaaS platforms (e.g.,
  Genesys Cloud CX, Five9, Amazon Connect
  ).
• Database Management:
  Write and optimize complex
  SQL Server / Azure SQL
  queries, stored procedures, and indexing strategies to ensure efficient data retrieval and persistence.
• Code Quality:
  Apply software development
  best practices
  , conduct thorough
  code reviews
  for peers, and contribute constructively to system design and architecture discussions.

Integration, Data, and Cloud Operations

• Data Integration (ETL/ELT):
  Develop and maintain data movement and transformation processes, utilizing tools like
  SSIS
  and performing complex
  data mapping
  across various formats (JSON/XML).
• Cloud Services:
  Utilize and integrate
  Azure Cloud services
  , including
  Azure Functions
  and
  Logic Apps
  for serverless components, and manage data storage using
  Azure SQL Database
  and
  Blob Storage
  .
• CI/CD and Version Control:
  Manage code repositories using
  Bitbucket / Git / Azure Repos
  , strictly adhering to version control, branching, and
  pull request
  standards.
• Monitoring and Debugging:
  Proactively use
  Azure Monitor
  and
  Application Insights
  to monitor application performance, troubleshoot complex production issues, and apply strong
  debugging
  skills to identify and resolve performance bottlenecks.
• Security:
  Implement security best practices, including the management of application secrets and credentials using tools like
  Azure Key Vault
  .

Team Leadership & Collaboration

• Agile Collaboration:
  Actively participate in all phases of the Agile/Scrum process, including
  sprint planning, daily stand-ups, and retrospectives
  , utilizing tools like
  Jira, Confluence, or Azure DevOps
  .
• Mentorship:
  Provide technical guidance and mentorship to junior developers, helping to elevate the team's overall coding standards and engineering skills.

Required Qualifications

• Programming:
  Strong experience in
  C# / .NET Core
  .
• API Skills:
  Proven ability to create and consume
  REST APIs
  ; experience using Postman or similar tools for testing.
• CCaaS Platform:
  Direct experience developing and integrating with a major CCaaS platform (e.g.,
  Genesys Cloud CX, Five9, or Amazon Connect
  ).
• CCaaS Integration:
  Proficient understanding of CCaaS core concepts (
  IVR, call routing, queues, event-driven flows
  ) and their platform-specific APIs.
• Database:
  Strong expertise in
  SQL Server / Azure SQL
  (query optimization, stored procedures, data modeling).
• Version Control:
  Proficiency with
  Git / Azure Repos
  for version control, branching, and pull requests.
• Methodology:
  Familiarity with
  Agile/Scrum
  methodologies.
• Azure Cloud:
  Exposure to
  Azure Functions, Logic Apps, Azure SQL Database,
  and
  Azure Key Vault
  .
• Data Tools:
  Experience with ETL tools such as
  SSIS
  or knowledge of data movement and transformation concepts.
• CCaaS Ecosystem:
  Knowledge of CRM/ERP integration patterns (
  Salesforce, Dynamics 365
  ).
• Other Languages:
  Experience with
  Python
  .
• Monitoring:
  Experience with
  Azure DevOps Pipelines
  for CI/CD and
  Azure Monitor/Application Insights
  .
• Low-Code:
  Familiarity with low-code platforms like
  Microsoft Power Apps
  .