Senior Customer Care Representative

4 days ago

th of October City, Giza, Egypt Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a
motivated
Senior Customer Service Specialist to join our
Customer Service
team. In this role, you will be responsible for
resolving complex customer inquiries, ensuring order accuracy, and maintaining compliance with service standards.

You will be joining a supportive team dedicated to delivering exceptional customer experiences by coordinating seamlessly with internal departments across the organization.

What You'll Do (Responsibilities)

In this role, you will:

  • Lead
    the resolution of complex and escalated customer inquiries, complaints, and service issues to ensure timely and accurate responses in line with Service Level Agreements (SLAs).
  • Collaborate
    with internal stakeholders, including Sales, Finance, Credit, Logistics, and Operations, to effectively coordinate and resolve customer issues and enhance the overall customer experience.
  • Ensure
    compliance with company policies and procedures by conducting regular quality checks on customer service cases, recorded calls, and supporting the implementation of all customer service policies.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

  • 4–7 years of experience in customer service, including at least 1–2 years as a senior.
  • Strong knowledge of Customer Relationship Management (CRM) systems, such as Salesforce or Dynamics.
  • Proven ability in problem-solving, decision-making, and handling difficult customers professionally.
  • Very good command of English (written and spoken) and strong communication and interpersonal skills.

What We Offer (Benefits)

  • Opportunities for Continuous Learning
    and professional growth, preparing you for a digitalized future.
  • Comprehensive Health, Wellness, Plans
    .

If you are a driven customer service leader ready to take on complex challenges and contribute to a world-class customer experience, we encourage you to apply today

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