Customer Support

5 days ago

Qesm El Maadi Cairo, Egypt COB Solution Full time

Company Description

COB Solution is dedicated to empowering medical providers by enhancing operational efficiency, optimizing workflows, and offering innovative solutions. These efforts aim to improve patient care and drive sustainable growth. Known for its cutting-edge approach, COB Solution supports healthcare success through practical and forward-thinking methods tailored to the industry's unique demands.

Role Description

This is a full-time, on-site role for a Customer Care (English Speaker) at our location in Qesm El Maadi. The Customer Care professional will handle daily tasks such as providing exceptional customer support, addressing inquiries, resolving customer concerns, and ensuring customer satisfaction. Responsibilities also include effectively communicating with customers, analyzing feedback, and maintaining high service standards.

Qualifications

  • Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Strong Communication skills, both verbal and written, in English
  • Analytical Skills to assess customer needs and resolve issues effectively
  • Ability to handle diverse customer interactions professionally
  • Previous experience in customer care roles is a plus
  • Empathy, problem-solving capabilities, and a customer-focused approach

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