Reservations Agent
2 weeks ago
Application Deadline:1 December 2025Department:Revenue & ReservationsLocation:Egypt - CairoCompensation:ج.م0 / monthDescriptionSCOPEThe incumbent of this position is responsible to materialize the maximum number of requests and reservations.OVERALL OBJECTIVESThe job ofReservations Agentis executed satisfactorily when:Kempinski Reservation standards are implemented and complied to.All relevant data is entered and maintained in the systems in a timely and accurate manner.Data is reviewed on an ongoing basis.Key ResponsibilitiesMAIN RESPONSIBILITIESReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow internal credit policy.Follow up on lost business and bring information about them to the knowledge of the department superiors.Spot-check reservations made the previous day and check all VIP arrivals.Test calls LQA / IFH results > 85%.Follow the internal up-sell programme for Reservations department.Perform any other duties as assigned to them by management.Skills, Knowledge And ExpertiseNATIONALITY:Eligible for a working permit in country of hireEDUCATION:Equivalent of high school diplomaProfessional Certification (Bachelor, University Degree, Hotel School Diploma)EXPERIENCE:To fill the position, the following is required:Opera central systems knowledgeKnowledge of either Fidelio V6 or Opera PMS is imperativeLANGUAGE:Ability to work and communicate in a multinational environment:English – excellent oral and written skillsAdditional language - beneficialCOMPETENCIES:Competencies needed to fill the position:Detail orientatedGood communicatorGood listening skillsDemonstrate energy and enthusiasmAbility to investigate systems malfunctions or user-input errorsAbility to work under pressureTECHNICAL COMPETENCIES:Computer literacy adapted to the field of training:Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel and PMS, OperaINDIVIDUALCHARACTERISTICS:To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People OrientedPassionate for European luxuryEntrepreneurialStraightforwardResults DrivenProactiveCompetitiveOTHER SKILLS:Depending on region and property.BenefitsAbout KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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